Leading Edge Recovery Solutions (LERS) was founded on the principle to deliver "Leading Edge" performance and services
to every client. Today, we are a privately owned, mid-sized specialty agency with
a drive to successfully provide superior collection services to our clients that
is second to none.
LERS does not want to have hundreds of clients to service, rather LERS prefers to
partner with 25 – 40 key clients within our niche markets that are willing to grow
with us long term. Not every client is a fit for our organization; therefore we
are selective in our client base to ensure long term success.
We prefer to work with clients that make business sense for us, and for whom we
know our products and services are perfectly suited. Most of our competitors service
hundreds of clients, attempting to do everything under pressure of service, performance,
and profitability. Our business practices and priorities are different.
LERS truly places our clients at the highest priority. This prioritization is the
reason for our success within the collection industry. Our philosophy is taking
care of the client first, company, and then team, in that order. "Taking care of
the Client" includes delivering "Leading Edge" performance at the highest level
of compliance and quality, flawless service, and brand protection at all times.
We believe in making it easy for our clients and "doing it right the first time, every time".
After exceeding our client's expectations, our priority shifts to our company and
its financial stability. "Taking care of the Company" consists of making solid business
and fiscal decisions including placement volume, staffing levels, "right people
in the right jobs", capital investments, controlled growth plan to ensure financial
stability. And finally, "Taking care of the Team" comes when every team member has
the vision of taking care of the client and company by working hard, paying attention
to detail and expectation, and creating a positive energetic environment that cultivates
success.
Below is the breakout by business type. Credit Card portfolios represent 41% of
our revenue today.
Within our four niche markets, LERS specializes in early stage Post Charge-Off collections.
"Other" is Pre Charge-Off business.
Our Values
LERS takes pride in the quality of our people and keeping things simple. We are
an agile, mid-sized privately owned agency specializing within our four niche markets:
Banking, Auto, Retail, and Telecommunications/Small Balance. Our three year business
plan incorporates "staying with what we know" with growth in two of the four niche
markets: Banking and Auto. We do not intend to grow within Retail or Telecommunications/Small
Balance.
Our Commitment
LERS success is based on controlled growth, staying within the skill set of our
leaders and team, and reinvesting in our company and our people. LERS has significantly
invested in the development of our EDGE products to ensure we are providing our
leaders and collectors with the "Leading Edge" technology to support them in delivering
superior collection services for our clients. Our leadership team has over 250 years
of experience within the industry spanning creditors, agency, and debt buyers. Our
competitive advantage stems from our biggest differentiator: Our People and their
ability to Execute