Mission and Core Values
Mission Statement
Deliver “Best-in-Class” performance and “Leading Edge” solutions in everything we
do; the result of unparalleled dedication to our clients and employees through investing
in people, processes, and technologies to drive consistent, quality behaviors, unwavering
integrity, and seamless execution of strategic innovation.
Core Values
Taking Ownership for Behaviors and Results.
- Holding myself responsible for my goals (and anyone reporting to me).
- Following the training, tools, and feedback designed to make me successful, instead
of insisting on "my way".
- Before looking to anyone else, asking myself, "What could I have done differently?".
- Demonstrating time-discipline by being at work and back from break on time and minimizing my time away from my work or desk.
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Boundless enthusiasm for serving, learning, and excelling.
- You sense it. You feel it. You hear it. It’s unmistakable. It comes from within.
- Realizing that our clients are the reason we exist and doing all I can to serve them with pride.
- Embracing “cause and effect” and changing my behavior to drive the outcome I desire - - on my own initiative.
- Setting the Goal as the reason for my behaviors as opposed to the behaviors determining my goal.
- Believing in myself, my skills, my work, my team, my leader and my company.
- Thriving on a “learning culture” where there are always options to doing something better - - and being open to it.
- Going out of my way to put a smile on another’s face or perform for them.
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Esteem, honor, and regard for every individual.
- Knowing where my rights end and someone else’s begins.
- Prioritizing "Client First", "Company Second", and "Self Third".
- Embracing all policies, standards, and expectations – regardless of what anyone else is doing.
- Treating everyone with the same high-regard, regardless of race, religion, gender, age, nationality, orientation or size.
- Accepting the thoughts, suggestions, and perspectives of others who may not share my own.
- Focusing on praising, celebrating, and reinforcing the right behaviors.
- Understanding that “I’m Sorry” is not an admission of fault, but is giving of myself and can make a big difference.
- Pushing-in the chair, clearing the table, or picking up the fallen wrapper - - for everyone else.
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Creating new ways to deliver leading-edge results.
- Placing the desired outcome first, and then taking the actions necessary to drive it.
- Realizing that continuing to do the same thing but expecting different results is futile.
- Remaining open-minded to new things, regardless of their source.
- Embracing the fact that my definition of success is limited to my experience – and not the experience of others.
- Consistently working on upgrading skills and behaviors, be it incrementally or radically.
- Providing help, support, and suggestions of value to others to support their development.
- Seeing my work from the “Big Picture” perspective, and potential I can add to it.
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Doing the right thing – even when nobody’s looking.
- Being truthful and honest about everything, at all times.
- Accepting a mistake as being my own and taking steps to ensure it does not recur - - while not taking the credit for the work of others.
- Inviting others to hold you accountable, without exception.
- Documenting all actions completed, accurately, and without failure.
- Educating individuals on the ramifications for their actions and assisting them in making informed decisions.
- Making the conscious decision to be an asset to my team and my company at all times – as opposed to a liability or a drain on resources.
- Epitomizing the LERS Core Values regardless of the timing or situation.
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Delivering beyond that which is expected.
- Striving for improvement in personal and professional behaviors.
- Not focusing on minimum standards - - because they’re so far beneath my own.
- Epitomizing leadership and our Core Values– regardless of my title.
- Constantly striving to do every aspect of my work more effectively and efficiently.
- Creating new solutions and putting them into action.
- Looking at policy and regulation as the foundation upon which I work, succeed, serve, interact, and celebrate.
- Documenting all actions completely, accurately, and without exception.
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Latest News
09/09/2010
CHICAGO — Leading Edge Recovery Solutions, LLC now offers an online payment option for our consumers.
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01/01/2010
BUFFALO — Leading Edge Recovery Solutions, LLC will open its newest call center in Buffalo, NY today; ... Read More
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